Read the reviews where we can't edit them.

A page of selected testimonials tells you what a business chose to show you. An independent review platform shows you what people wrote, including the ones the business would rather you did not read. The second is more useful, so that is where we send you.

There is a second reason. A client’s words are their personal information, and republishing them — with a name, a neighbourhood, and the fact that they took out a mortgage — needs their consent, obtained for that specific purpose. We are not willing to treat a five-star review as blanket permission to advertise with someone’s name on it.

A review helps more than you would think — referrals and reviews are effectively our entire marketing budget. And if something went wrong, we would rather hear it directly first: call the number in the footer and ask for Navneet.