Code of conduct
The standards we work to.
The Mortgage Broker Regulators' Council of Canada publishes a plain-language code of conduct for the sector. These are its ten principles, and what each one means in practice on your file.
Comply with the law
We follow the legislation and regulations that govern mortgage brokering in Ontario, and we take reasonable steps to see that anyone acting for us does the same.
Act responsibly
Care, diligence and judgement in what we recommend — including telling you when a deal should not be done.
Be truthful and transparent
No misleading statements, no material facts hidden or obscured. Advertised rates carry APR, a date and the conditions attached to them, or they do not get published.
Stay competent
Maintain the knowledge the work requires, and decline to act where we cannot serve you properly.
Recommend suitable products
Understand your circumstances, and present products that actually match them rather than the ones that are easiest to place.
Protect your information
Use and disclose your personal information only for the purposes you consented to, or where the law compels it.
Manage conflicts of interest
Identify conflicts, avoid them where we can, and disclose them in writing where we cannot.
Disclose compensation
Tell you how we are paid on your file, including any fee payable by you, before you commit.
Handle complaints properly
A clear, accessible complaints process, and a genuine response rather than a deflection.
Keep proper records
Maintain the records the regulator requires for as long as it requires them, and be able to produce them.
Where a provincial requirement is stricter or more specific than the Code, the provincial requirement takes priority. Ontario’s standards of practice under the Mortgage Brokerages, Lenders and Administrators Act and its regulations govern our conduct here.